TERMS AND CONDITIONS

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by SamiCamp.com and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Cancellation and refund policy

We require a 48-hour notice before the excursion departure time in order to cancel and offer a full refund. Any cancellation within 48 hours of departure time or failure to attend is non-refundable. Group bookings of 10 or more guests must cancel 7 days prior to the activity date. Two and five days expeditions must be cancelled within 7 days of departure time. If you have to cancel due to sickness or injury, our cancellation policy does not cover this but should be covered by your travel insurance. SamiCamp will provide any documentation necessary for your insurance claim.

Pick-up and No-show

Please be on the pick-up spot at least 15 minutes before departure time. SamiCamp agents will do their best to identify themselves to guests who are waiting for transport. However, it is the responsibility of the guest be on time and identify themselves to our agents. In case you miss the departure time, the guests are themselves responsible for any costs occurred for acquiring transportation to the activity. In some cases, it might be too late to reach the activity site in time. All lost payments or extra costs on the guests in these cases are non-refundable.

Cancellation due to safety reasons

SamiCamp and our partners reserve the right to cancel the activity at any point for safety reasons. In this event you will receive a full refund.

We or the supplier reserve the right to change activity locations without prior notice. In such circumstances, the booking department will do everything possible to get in touch with you before the activity starts. A change of location would only take place for necessary safety reasons or due to conditions such as snow or weather on which the activity depends.

SamiCamp is not liable for any injuries, losses or damages.

We operate the activities every day except 24th December in the evening, and our phone line is always open

Privacy and cookies

SamiCamp.com respects your privacy. Please have a look at our privacy and cookies policy for further information.

 

Contact information

Office:  +47 993 44 098
Emergency: +47 913 87456

Mail:booking@samicamp.com, Website: samicamp.com